As a Technology Analyst (SFDC & Veeva CRM), the candidate will support Salesforce.com (SFDC) and Veeva CRM implementation and maintenance activities for clients in the pharma/life sciences domain. Veeva CRM is built on the Salesforce platform and is widely used by pharma/life sciences clients for field force and multichannel engagement, so the role spans both standard Salesforce and Veeva-specific configuration. The role involves working on configuration, issue resolution, and supporting project delivery under the guidance of senior team members. Essential Functions: • Implement Salesforce (SFDC) and Veeva CRM Projects:
- Support Salesforce implementation and enhancement activities for client projects
- Assist in configuring Salesforce features such as fields, page layouts, record types, validation rules, picklists, and flows
- Work with senior team members to understand requirements and execute assigned tasks
- Participate in testing, validation, and deployment activities
- Ensure deliverables meet quality standards and timelines
- Follow established processes and best practices during implementation
- Support configuration and enhancement of Veeva CRM applications built on the Salesforce platform, including Account, Call, Key Message, and Sample Management objects
- Assist in configuring Veeva-specific components such as Business Rules, MyInsights, CLM (Closed Loop Marketing) presentations, and Approved Email templates • Feasibility and ad hoc analysis:
- Support basic feasibility analysis of requirements under guidance
- Assist in analyzing data and system behaviour to support business needs
- Collaborate with team members to address ad hoc requests from stakeholders • Support Team Members:
- Work closely with senior analysts and developers on project tasks
- Seek guidance when required and contribute to team deliverables
- Participate in knowledge sharing sessions within the team
• Contribute to the Centre of Excellence (CoE):
- Support development of reusable components, templates, and documentation
- Participate in learning initiatives and internal capability-building activities
- Stay updated with Salesforce features and industry trends The roles and responsibilities will continuously evolve basis the project allocation and client requirements. Additional Functions:
• Invest in continuous learning to enhance Salesforce and domain knowledge
• Participate in internal trainings and certifications
• Contribute to documentation and knowledge repositories