ROYAL PET WORLD

Job Description
— Senior Sales & Pet Care Executive

Location:
Manikonda, Hyderabad Department: Store Operations & Sales Reports To: Store Manager / Management Employment Type: Full-Time

About the Role
Royal Pet World is looking for a responsible, energetic and pet-loving Senior Sales & Pet Care Executive to manage day-to-day store operations while delivering excellent customer service and pet-care guidance. The ideal candidate should have strong knowledge of pet food, treats, accessories, grooming products, supplements and general pet-care products, along with the ability to understand customer requirements and recommend the right products for their pets. This role will also support grooming, boarding, veterinary services, vendor coordination, inventory and daily store operations. --
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Key Responsibilities
1. Store Operations
- Manage the day-to-day functioning of the store.
- Ensure the store is clean, organized and customer-ready at all times.
- Ensure products are properly displayed, labelled and stocked.
- Monitor fast-moving and slow-moving products.
- Identify stock shortages and inform the Store Manager.
- Support opening and closing procedures.
- Ensure billing, customer records and daily operational processes are completed accurately.
- Maintain proper coordination between sales, grooming, boarding and veterinary services. 2. Vendor & Purchase Management
- Prepare and maintain regular vendor orders based on stock requirements.
- Monitor stock levels and identify products that need replenishment.
- Coordinate with distributors and suppliers regarding availability, pricing, schemes and delivery.
- Follow up on pending purchase orders and deliveries.
- Verify received goods against invoices and purchase orders.
- Check quantities, expiry dates, damaged products and batch details where applicable.
- Maintain proper vendor communication and order records.
- Inform management about new products, supplier schemes and better purchasing opportunities. 3. Pet Product Knowledge The candidate should develop and maintain strong knowledge of:
- Dog food
- Cat food
- Puppy and kitten food
- Treats
- Dental products
- Supplements
- Grooming products
- Shampoos and conditioners
- Flea/tick-care products
- Leashes, collars and harnesses
- Beds and crates
- Toys
- Feeding accessories
- Training products
- Pet hygiene products
- Basic pet-care requirements The employee must continuously learn about new products and understand which product is suitable for which pet and requirement. 4. Customer Interaction & Product Recommendation
- Greet customers professionally and understand their requirements.
- Ask relevant questions about the pet's age, breed, size, lifestyle, dietary requirements and specific needs before recommending products.
- Recommend suitable products based on the pet's requirements rather than simply selling the most expensive product.
- Explain product usage, feeding instructions and basic care information accurately.
- Help customers compare products and make informed purchasing decisions.
- Build long-term relationships with customers and their pets.
- Handle customer questions and basic product-related concerns professionally.
- Escalate medical or clinical questions to the veterinarian when required. 5.



Cross-Selling & Upselling Proactively identify additional products that genuinely benefit the customer. Examples: Dog food → treats + dental care + supplements + grooming products New puppy → food + treats + leash + collar + shampoo + toys + bedding + hygiene products Grooming customer → shampoo + conditioner + dental care + coat-care products Boarding customer → food + treats + hygiene requirements Focus on solution-based selling, not unnecessary selling. 6. Customer Retention & Follow-Up
- Maintain customer and pet information.
- Follow up with customers for repeat food purchases.
- Remind customers when their regular food or essential products may be due for reorder.
- Promote grooming appointments, boarding and veterinary consultations where relevant.
- Introduce customers to Royal Pet World membership programs.
- Maintain strong relationships with regular customers.
- Encourage customers to return to Royal Pet World for their ongoing pet-care requirements. 7. Grooming Support
- Coordinate grooming appointments with customers.
- Explain available grooming services.
- Prepare grooming requirements before appointments.
- Assist the groomer when required.
- Ensure grooming products and equipment are available.
- Help maintain cleanliness and hygiene of the grooming area.
- Coordinate customer communication regarding grooming completion and collection.
- Promote appropriate grooming packages and add-on services. 8. Boarding & Pet-Care Support
- Support the boarding team with daily pet-care activities.
- Assist with feeding, water, cleaning and basic pet monitoring as instructed.
- Maintain boarding records and customer instructions.
- Monitor pets for unusual behaviour or visible concerns and immediately report them to the responsible person/veterinarian.
- Ensure boarding areas remain clean and hygienic.
- Assist with customer updates regarding boarding pets.
- Follow Royal Pet World's pet-handling and biosecurity SOPs. 9. Veterinary Support
- Coordinate veterinary appointments and customer flow.
- Prepare the consultation area before the vet's arrival.
- Maintain basic consultation records as required by store SOP.
- Assist customers with appointment scheduling and follow-ups.
- Support the veterinarian with non-clinical requirements.
- Ensure customers are directed to the veterinarian for medical diagnosis, treatment and prescription-related decisions.
- Never independently diagnose pets or recommend prescription medicines without appropriate veterinary direction. 10. Inventory Management
- Maintain accurate stock levels.
- Monitor expiry dates.
- Follow FIFO/FEFO principles where applicable.
- Identify damaged, expired or near-expiry products.
- Maintain proper shelf organization.
- Conduct periodic stock counts.
- Report stock discrepancies immediately.
- Reduce unnecessary dead stock and stock-outs. 11. Sales & Business Development




- Achieve assigned individual and store sales targets.
- Improve average bill value.
- Increase repeat customer purchases.
- Promote grooming, boarding, veterinary and membership services.
- Generate additional sales through genuine cross-selling and upselling.
- Follow up on enquiries and convert them into customers.
- Inform management about customer demand, competitor pricing and new market trends. 12. Store Presentation & Customer Experience
- Maintain excellent store appearance throughout the day.
- Ensure shelves are full, clean and properly arranged.
- Keep promotional displays updated.
- Ensure products are easy for customers to find.
- Maintain skilled grooming and personal hygiene.
- Create a friendly and welcoming environment for both pets and their owners. --
- Key Performance Indicators (KPIs) The employee will be evaluated on: Sales
- Individual sales achievement
- Average bill value
- Cross-selling and upselling
- Repeat customer sales
- Membership conversions Customer Service
- Customer satisfaction
- Product recommendation quality
- Complaint handling
- Customer retention Operations
- Stock accuracy
- Vendor order accuracy
- Timely purchase orders
- Stock-out reduction
- Expiry control Pet Care
- Proper handling of pets
- Boarding/grooming support
- Hygiene standards
- Following pet-care SOPs Teamwork
- Coordination with management
- Grooming team
- Boarding team
- Veterinarian
- Vendors
- Other store staff Discipline
- Attendance
- Punctuality
- Daily checklist completion
- SOP compliance
- Professional behaviour --
- Ideal Candidate Profile Education Minimum 12th pass / Graduate preferred. Experience
- 3–5 years of experience in pet stores, pet-care retail, veterinary pharmacy/clinic support, grooming, boarding or related retail preferred.
- Candidates with strong practical pet-care knowledge may also be considered. Must-Have Skills
- Strong knowledge of pet-care products.
- Good communication skills.
- Solid customer-handling ability.
- Sales and negotiation skills.
- Vendor coordination skills.
- Basic inventory management.
- Ability to use billing/POS systems.
- Basic computer and WhatsApp skills.
- Ability to work with dogs and cats confidently.
- Willingness to learn continuously. Preferred
- Experience with premium pet food brands.
- Experience in grooming/boarding operations.
- Experience working with veterinarians.
- Knowledge of dog and cat nutrition.
- Knowledge of common pet-care products and their applications.
- Ability to identify customer needs and recommend appropriate products. --
- Personal Qualities We are looking for someone who is: Pet-loving Responsible Honest Energetic Customer-friendly Sales-oriented Quick learner Organized Proactive Team player The person should not wait for instructions for every task. They should be able to identify what needs to be done and take ownership of it. --
- Working Principle "Don't just sell a product. Understand the pet, understand the customer, and recommend the right solution." The objective is to build long-term customer relationships and trusted pet-care advice, not one-time sales. Royal Pet World — Manikonda's Most Trusted Pet Store Pay: ₹20,000.00
- ₹25,000.00 per month Work

Location:
In person

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