Roles and

Responsibilities:

- Handle customer calls, emails, and complaints.
- Coordinate with Sales, Accounts, Legal, and Project teams.
- Follow up on payments, agreements, documentation, and registration.
- Resolve customer queries and track issues until closure.
- Ensure customer satisfaction and timely communication.
- Analyze CRM data to identify trends and areas for improvement in customer handling processes and implement changes accordingly.
- Develop strategies to increase repeat business opportunities by providing excellent after-sales support. Job

Requirements:

- 4-8 years of experience in real estate industry or related field.
- Strong understanding of CRM principles and practices with ability to analyze data effectively.
- Excellent customer handling skills with a focus on building solid relationships with clients.
- Proven track record of achieving high levels of client satisfaction through excellent after-sales service.

📌 Assistant Manager (Mumbai)
🏢 Kalpataru
📍 Mumbai