Senior level hands on AWS WorkSpaces engineering and architecture experience Deep AWS EUC knowledge including WorkSpaces Personal Secure Browser bundles images and directories Robust AWS infrastructure including VPC subnets DNS routing security groups endpoints and Directory Service and AD Windows and macOS endpoint and client troubleshooting Monitoring and automation including CloudWatch EventBridge CloudTrail Lambda and scripting Image lifecycle engineering including creation patching versioning and deployment automation WorkSpaces cost optimization including billing modes cost optimizer and usage analysis ServiceNow ITSM workflows including incident problem and change management Major incident leadership and RCA PIR AAR facilitation Strong communication and ability to lead technical discussions with AWS and internal stakeholders Preferred AWS certifications such as Solutions Architect SysOps and Advanced Networking Multi platform VDI DaaS experience such as Azure Virtual Desktop and Citrix as a differentiator Experience scaling WorkSpaces fleets and supporting large migrations of 1000 or more workspaces Experience standing up governance and lifecycle automation from scratch