ServiceNow HAM Lead Developer
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Experience:
8–10 Years in ServiceNow Development
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Location:
Pune / Bangalore / Chennai / Hyderabad
- Employment Type: Full-time Job Summary We are looking for an experienced ServiceNow HAM Lead Developer with strong hands-on experience in Hardware Asset Management, asset lifecycle management, ServiceNow development, data management, remediation, and technical support. The ideal candidate should be capable of handling HAM-related incidents and tasks, providing L2/L3 technical support, maintaining accurate asset data, supporting integrations and data imports, and delivering configuration and development enhancements within ServiceNow.

Key Responsibilities

- Handle day-to-day tasks, incidents, and remediation activities related to ServiceNow Hardware Asset Management (HAM).
- Ensure HAM-related tickets and activities are completed within agreed SLAs.
- Provide L2/L3 technical support for asset and inventory-related issues.
- Monitor and manage HAM operations queries and asset-related requests.
- Work with vendor partners to track devices, coordinate device returns/corrections, and ensure accurate asset updates in ServiceNow.
- Escalate vendor or operational issues to the appropriate HAM management team when required.
- Maintain complete, accurate, and up-to-date technology asset inventory in ServiceNow.
- Manage ASN (Advanced Shipping Notice) field updates and correct asset records when required.
- Analyze asset-data imports using Import Sets and Transform Maps.
- Perform remediation activities for asset-data discrepancies and import failures.
- Ensure correct maintenance of asset lifecycle stages from procurement through retirement.
- Perform minor development and enhancement activities related to HAM.
- Work on user stories,



defect fixes, and configuration changes.
- Implement configuration changes while maintaining production stability.
- Identify recurring issues and support Root Cause Analysis (RCA).
- Ensure asset normalization and data-consistency standards are maintained.
- Support HAM-related audit and compliance activities.
- Document solutions and create or update knowledge articles as required.
- Required Skills & Experience
- 8–10 years of relevant ServiceNow development experience.
- Strong hands-on experience with ServiceNow Hardware Asset Management (HAM).
- Experience handling HAM-related incidents, tasks, remediation, and operational activities.
- Robust understanding of asset inventory and asset lifecycle management.
- Experience providing L2/L3 technical support for asset and inventory issues. Hands-on experience with:
- Import Sets
- Transform Maps
- Data remediation
- Asset normalization
- Configuration changes
- User stories and defect fixes
- Experience working with vendor partners and asset-related operational processes.
- Experience with ServiceNow development and configuration.
- Ability to troubleshoot issues and support Root Cause Analysis.
- Understanding of HAM-related audit, compliance, and data-quality requirements. Preferred Profile Candidates with strong hands-on experience in ServiceNow HAM operations, asset lifecycle management, technical support, data remediation, asset normalization, and ServiceNow development/enhancement activities will be preferred. Keywords
- ServiceNow HAM, Hardware Asset Management, HAM Developer, ServiceNow HAM Developer, HAM Lead Developer, ServiceNow ITAM, Asset Management, Asset Lifecycle Management, Import Sets, Transform Maps, Asset Normalization, ServiceNow Developer Work

Location:
In person

📌 Service Now HAM Lead Developer (Pune)
🏢 Redient Security
📍 Pune