Specialist
- Packaged Implementation
- IN Professionals in this role customize and integrate packaged applications such as SAP ERP, EPIC, Postbooks, Infor, Tally, Sage ERP, Microsoft Dynamics, Oracle ERP and other enterprise wide software to meet client requirements across verticals like manufacturing, banking, healthcare among other Industrial domains. They may design, develop and/or re-engineer highly complex application components, and integrate software packages, programs and reusable objects residing on multiple platforms.

Key Responsibilities
and Duties
- Assist clients in the selection & implementation of various modules & sub-modules of the software and develop customization depending on client requirements.
- This role uses business/functional knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients' business workplace in order to achieve client expected business results.
- Expert knowledge required in C++, C#, VC++, Java, PL/SQL etc. Educational Requirements
- University (Degree) Preferred Work Experience
- 3+ Years Required; 5+ Years Preferred Physical Requirements
- Physical

Requirements:
Sedentary Work Career Level 7IC We are seeking an experienced ServiceNow Developer with 7+ years of hands-on platform development expertise to design, develop, and maintain enterprise-grade solutions on the ServiceNow platform. This role focuses primarily on ITSM processes, CMDB, and CSDM-aligned data models, while extending capabilities into advanced modules such as SPM, IRM, or BCM. The ideal candidate will demonstrate deep technical proficiency in core platform development, Service Catalog and Portal solutions, and hold at least one core ServiceNow certification. The ServiceNow Developer will take end-to-end ownership of complex implementations, from requirements gathering through production deployment, ensuring scalable, maintainable solutions that align with enterprise IT and business objectives.

Key Responsibilities
Core Platform & ITSM Development Design, configure, and customize ServiceNow applications and modules with primary focus on ITSM (Incident, Problem, Change, Request, Knowledge), including SLAs, approvals, notifications, and Agent Workspace configuration. Configure and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and Data Policies following ServiceNow development best practices and coding standards. Develop server-side (GlideSystem, GlideRecord, GlideAjax) and client-side scripting solutions to meet complex business requirements. CMDB & CSDM Implementation Implement and maintain CMDB structures, CI classes, relationships, and dependencies aligned with CSDM best practices. Configure and optimize Discovery, Service Mapping, and CMDB Health to ensure data quality, accuracy, and governance. Apply CSDM concepts (Business Applications, Services, Technical Services, Service Offerings) to create logical service models that support business operations. Advanced Module Development Deliver solutions in at least one of the following modules: Strategic Portfolio Management (SPM): Demand Management, Project/Portfolio Management, Resource Management, or Agile Portfolio Management workflows and reporting. Integrated Risk Management (IRM): Policy and Compliance Management, Risk Management, or Audit workflows and data models. Business Continuity Management (BCM): Business Continuity Plans, Crisis Management, or Recovery workflows. Service Catalog & Automation Develop and enhance complex Service Catalog items using Flow Designer (or legacy Workflows), including variable sets, multi-level approvals, and orchestrated fulfillment automation. Build dynamic, user-friendly catalog experiences with conditional logic, dynamic content, and seamless task generation. Service Portal & Employee Service Center Design and develop Service Portal and Employee Service Center (ESC) pages,



widgets, catalogs, and themes to deliver intuitive, self-service experiences. Customize portal branding, navigation, and user interfaces using AngularJS, HTML, CSS, and Bootstrap. Integration & Data Management Integrate ServiceNow with external systems using REST/SOAP APIs, scripted REST APIs, MID Server integrations, import sets, and transform maps. Develop robust error handling, logging, and data validation for integrations and automated processes. Platform Governance & Support Participate in full software development lifecycle (SDLC): requirements grooming, technical design, estimation, development, unit testing, UAT support, and deployment. Contribute to platform governance including coding standards, reusability frameworks, technical documentation, update set management, and upgrade readiness. Provide L3 technical support, troubleshoot complex platform issues, perform root cause analysis, and implement enhancements to continuously improve ITSM and service delivery processes. Required Skills and Experience Technical Expertise Minimum 7+ years of hands-on experience as a ServiceNow Developer on enterprise-scale implementations. Core Platform Development: Deep expertise in server-side scripting (GlideSystem, GlideRecord, GlideAjax, Business Rules, Script Includes) and client-side scripting (Client Scripts, UI Policies, UI Actions, Catalog Client Scripts). ITSM Implementation: Proven experience implementing and configuring ITSM modules (Incident, Problem, Change, Request, Knowledge) including SLA definitions, approval workflows, notifications, and Agent Workspace customization. CMDB & CSDM: Solid hands-on experience with CMDB implementation, Discovery/Service Mapping integration, CI class modeling, relationship mapping, and data governance. Working knowledge and practical application of CSDM concepts in production environments. Advanced Module

Experience:
Demonstrated experience in at least one additional module: SPM (Demand, Project, Portfolio, Resource, or Agile Portfolio Management) IRM (Policy, Risk, Compliance Management) BCM (Business Continuity, Crisis, or Recovery Management) Development & Automation Deep experience designing and developing complex Service Catalog items, including Flow Designer orchestration, multi-level approvals, task generation, and fulfillment automation. Hands-on Service Portal and Employee Service Center (ESC) development: catalog configuration, portal pages, custom widgets, branding, and theming. Proficiency with REST/SOAP integrations, scripted REST APIs, import sets, transform maps, and scheduled jobs. Strong understanding of ServiceNow data model, scripting best practices, performance optimization, and security (ACLs, roles, data policies). Process & Methodology Strong understanding of SDLC, Agile/Scrum delivery methodologies, version control, update set management, and release coordination. Experience with platform governance: code reviews, development standards, reusable components, and technical documentation. Ability to translate business requirements into technical designs and deliver scalable, maintainable solutions. Required Certifications and Education Certifications (Mandatory) At least one current ServiceNow certification from the following: Certified System Administrator (CSA), or Certified Application Developer (CAD), or Any Certified Implementation Specialist (CIS) such as: ITSM Customer Service Management (CSM) Integrated Risk Management (IRM) Strategic Portfolio Management (SPM)



CMDB or Discovery Education Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent practical experience. Preferred Qualifications Multiple ServiceNow certifications (CSA, CAD, and one or more CIS certifications). Experience with ServiceNow Performance Analytics, Reporting, and Dashboards. Familiarity with ITIL framework and IT service management best practices. Experience with DevOps practices, CI/CD pipelines, and automated testing frameworks for ServiceNow. Related SkillsAgile Methodology, Continuous Integration and Deployment, Data Analysis, Debugging, DevOps, Enterprise Application Integration, Operating Systems Management, Problem Solving, Programming, Software Development, Software Development Life Cycle, Web Application Development _____________________________________________________________________________________________________ Company Overview TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. Working closely with our U.
S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity. We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office workplace where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.
S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email: [[email protected]](mailto:[email protected]) Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click [here](https://www.tiaa.org/public/tiaa-nuveen-privacy). For Applicants of TIAA, Nuveen and Affiliates residing in California, please click [here](https://www.tiaa.org/public/tiaa-nuveen-ca-privacy). For Applicants of TIAA Global Capabilities, click [here](https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice). For Applicants of Nuveen residing in Europe and APAC, please click [here](https://www.tiaa.org/public/nuveen-eu-uk-privacy).

📌 Senior Software Developer (Pune)
🏢 Tiaa External Schroder Internal
📍 Pune