Job description
Role & responsibilities
- Provide support to customers using our business software through phone, email, and remote sessions.
- Understand customer issues, reproduce them in the system, and coordinate internally to resolve them.
- Participate in internal discussions to understand customer requirements and product improvements.
- Perform functional testing of software modules before release.
- Document issues, feedback, and testing observations for the development team.
- Assist the team in software configuration and setup for recent customers.
- After gaining familiarity with the software, assist in implementation for new clients, including system setup and user training.
- Implementation and training activities may be conducted online or by travelling to the client locations when required.
* Please Note: Comprehensive training will be provided to help the candidate understand the software, support processes, testing procedures,



and implementation activities. Preferred candidate profile
- MBA/ B.
Com / BBA / BMS/ M.
Com graduates preferred.
- Candidates with up to 1 -3 years of experience in operations, supply chain, customer facing, testing, application support, or similar roles.
- Interest in business software, system workflows, and functional testing.
- Ability to understand customer requirements and analyse issues logically.
- Good communication skills and ability to interact with customers when required.
- Comfortable working with computers, software applications, and Excel.
- Willingness to learn software implementation and assist with client onboarding and training over time.
- Ability to coordinate with internal teams to resolve issues and improve the product.

📌 Software Support (Mumbai)
🏢 Progen ERP Systems
📍 Mumbai