Associate, People Services Helpdesk
- IN The Specialist, HR Helpdesk job is responsible for providing support and technical assistance to employees who need guidance on human resources processes and policies as well as rewards programs. Under general supervision, this job manages inquiries, identifies recurring problems and resolves issues with transparency, answering employees' questions (e.g. employment issues and contracts, benefits programs, internal management).

Key Responsibilities
and Duties
- Employee Inquiry Resolution: Handle first-tier HR inquiries
- System Navigation & Guidance: Guide employees through HRIS systems (including Workday), HR portals, etc.
- Case Documentation & Management: Record all interactions and resolutions in the case management system (Workday)
- Compliance & Quality: Ensure adherence to SOPs, organizational policies, SLAs, maintain quality and remain updated on policy and procedural changes
- Escalation & Collaboration: Identify cases requiring escalation to Tier 2 specialists and collaborate with HR Centers of Excellence, as needed Educational Requirements
- University (Degree) Preferred Work Experience
- 3+ Years Required; 5+ Years Preferred Physical Requirements
- Physical

Requirements:
Sedentary Work Career Level 7IC Shift Timings
- 5.30 PM IST to 2.30 AM IST Related SkillsAnalytical Skills, Business Process Improvement, Business Process Understanding, Communication, Continuous Improvement Mindset, Data Analysis, Data Management, Detail-Oriented, HR Operational Processes, HR Policy Implementation, Prioritizes Effectively,



Problem Solving _____________________________________________________________________________________________________ Company Overview TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. Working closely with our U.
S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity. We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One.



They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment prospect to all job seekers, including individuals with disabilities. If you are a U.
S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email: [[email protected]](mailto:[email protected]) Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click [here](https://www.tiaa.org/public/tiaa-nuveen-privacy). For Applicants of TIAA, Nuveen and Affiliates residing in California, please click [here](https://www.tiaa.org/public/tiaa-nuveen-ca-privacy). For Applicants of TIAA Global Capabilities, click [here](https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice). For Applicants of Nuveen residing in Europe and APAC, please click [here](https://www.tiaa.org/public/nuveen-eu-uk-privacy).

📌 Associate - People Services Helpdesk (Pune)
🏢 Tiaa External Schroder Internal
📍 Pune