Role & responsibilities RGC Consulting (Smarttax File) provides tax preparation and e-filing services for individuals and businesses across the United States. We are expanding our Hyderabad team ahead of the US tax season.
- Make outbound calls to US-based individuals and introduce our tax filing services
- Understand each client's situation and explain how we can help
- Handle questions and objections confidently and convert leads into clients
- Follow up with prospects and existing clients by phone and email
- Collect client details and documents and update them accurately in the CRM
- Coordinate with the tax preparation team so clients get timely service
- Meet daily and monthly call and conversion targets No prior tax knowledge is required.
Full training on US taxation basics and our process will be provided. Preferred candidate profile
- Freshers to 3 years of experience in telecalling, telesales or a voice process
- Excellent spoken English and Hindi
- Solid convincing and negotiation skills
- Confident, clear and polite on the phone
- Basic computer skills
- Willing to work in US Timings from our HITEC City office
- International voice process experience is an advantage, not a must Perks and benefits Fixed salary plus performance incentives Training on US individual taxation