? Job Details at a Glance ? Location Mohali, Punjab, India ? Company Teleperformance ? Experience 0-2 years ? Qualification Higher Secondary (10th + 2) or Bachelor's Degree in any stream ? Eligible Batch 2022, 2023, 2024, 2025 ?

Job Type
Full Time ? Salary ₹2.5–₹4.5 LPA ? Industry BPO ? Key Skills CRM Ticketing Tools Email Management Software Versant VWT Customer Service Executive (Email Support) at Teleperformance — Full Details &

How to Apply
Teleperformance is seeking a Customer Service Executive (Email Support) in Mohali, Punjab, India , where freshers can earn between ₹2.5–₹4.5 LPA while gaining valuable experience in the BPO industry. This role is an excellent entry point for those looking to build a career in customer service. The demand for Customer Service Executive (Email Support) roles in the BPO sector is on the rise, as companies increasingly prioritize efficient email support to enhance customer engagement. Teleperformance 's commitment to high service standards makes this position crucial for maintaining customer satisfaction and loyalty. Founded in 1978 , Teleperformance has grown to employ over 420,000 individuals globally, establishing itself as a leader in customer experience management. This extensive network not only provides a robust support system but also fosters a culture of excellence, making Teleperformance an attractive employer for aspiring customer service professionals. We encourage 2022, 2023, 2024, 2025 graduates with a Higher Secondary (10th + 2) or Bachelor's Degree in any stream and 0-2 years experience to apply. This role offers a competitive salary of ₹2.5–₹4.5 LPA , making it an appealing option for freshers entering the job market. In this position, you will gain hands-on experience with essential tools like CRM Ticketing Tools and Email Management Software , setting you apart from peers in similar roles. This experience not only enhances your skill set but also opens doors to various career paths within the customer service domain, paving the way for future advancement. ? Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Service Executive (Email Support) at Teleperformance is to deliver exceptional email support, ensuring customer satisfaction through effective communication and problem resolution. Handle inbound customer inquiries via email using Email Management Software , ensuring high accuracy and professional etiquette in all communications. Utilize CRM Ticketing Tools to document customer interactions, maintaining accurate records that enhance service quality and efficiency. Collaborate with the technical support team to escalate and resolve complex customer issues, ensuring timely and effective solutions. Maintain strict adherence to response SLAs, ensuring timely resolutions and achieving high customer satisfaction scores. Take initiative in diagnosing customer concerns and offering effective resolutions to enhance the overall customer experience. Document all customer interactions accurately in the CRM database to support ongoing service improvements and operational excellence. Engage in active listening to understand customer needs, providing tailored solutions that foster long-term relationships. This role empowers you to take ownership of customer interactions, directly impacting service quality and customer loyalty at Teleperformance
- Required Skills & Technical Competencies The ideal candidate for the Customer Service Executive (Email Support) role must possess a strong skill profile to effectively manage customer inquiries and enhance service delivery. Technical Skills CRM Ticketing Tools — entry level — essential for tracking customer interactions and ensuring efficient query resolution. Email Management Software — entry level — used daily for managing customer inquiries and ensuring timely responses. Versant VWT — entry level — evaluated through a minimum benchmark score of 58 , critical for assessing written communication skills. When showcasing these technical skills in your resume or interview, emphasize your familiarity with CRM Ticketing Tools and Email Management Software to demonstrate your readiness for the role. Eligibility Criteria This role is designed for recent graduates and individuals seeking to start their careers in the BPO industry. Candidates must have completed Higher Secondary (10th + 2) or hold a Bachelor's degree in any stream. Eligible batches include 2022, 2023, 2024, and 2025 , allowing fresh graduates to apply. No prior experience is required, making this role ideal for freshers. Academic performance is not explicitly stated,



but a strong educational background is preferred. Internship experience in customer service or related fields can provide an advantage. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational qualifications, relevant skills, and any internship experience related to customer service. Pro tip: Highlight your proficiency in Email Management Software and CRM Ticketing Tools during your application to stand out. Salary for Customer Service Executive (Email Support) at Teleperformance ? Compensation ₹2.5–₹4.5 LPA The advertised compensation for the Customer Service Executive (Email Support) role at Teleperformance is ₹2.5–₹4.5 LPA
- The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Service Executive (Email Support) Upskilling with the right resources significantly enhances your chances of selection for this specific role by aligning your skills with job requirements. Recommended Courses & Resources CRM Ticketing Tools — Mastering CRM tools is essential for effective email management and customer support. Boost

your profile
with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to customize the resume for the specific role — tailor your resume to highlight relevant experiences. ❌ Neglecting to highlight relevant skills such as email management or CRM experience — ensure these skills are prominent. ❌ Submitting a generic cover letter — address the specific responsibilities of the role in your cover letter. ❌ Overlooking the importance of showcasing written communication skills — emphasize your written English proficiency. ❌ Not preparing for potential interview questions — practice common customer service scenarios. ❌ Ignoring the application deadline — set reminders to avoid missing opportunities. Before You Apply — Checklist ✅ Research Teleperformance and its services to understand the company better before applying. ✅ Tailor your resume to include relevant skills and experiences that match the

job description
. ✅ Prepare a cover letter that specifically addresses why you are a good fit for the Customer Service Executive role. ✅ Double-check your application for any errors or missing information before submission. ✅ Follow the application instructions carefully to ensure your submission is complete. ✅ Set reminders for application deadlines to avoid last-minute submissions. ✅ Prepare for potential interviews by practicing common customer service scenarios. ✅ Keep track of your application status and follow up if necessary. Resume Tailoring & ATS Keywords for Customer Service Executive (Email Support) Optimizing your resume for ATS is crucial for ensuring your application gets noticed for this role. ATS Keywords to Include Customer Service Executive Email Support CRM Ticketing Tools Email Management Software Versant VWT SLA compliance Problem solving Active listening Customer experience management Written English communication Inbound customer inquiries Documentation Resume Tips for This Role Highlight any experience with CRM tools or customer service roles to align with the job requirements. Emphasize strong written communication skills, particularly in English, as this is crucial for email support. Include any relevant projects or internships that demonstrate your problem-solving abilities in customer service. Optimize your resume for ATS by including keywords from the

job description
, such as 'SLA compliance' and 'email management'. Avoid including unrelated work experience that does not pertain to customer service or communication skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including any unrelated work experience that does not showcase your customer service or communication skills.

How to Apply
for Customer Service Executive (Email Support) at Teleperformance Apply Now — Teleperformance Visit the Teleperformance application portal and create an account. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all required information. After submission, expect a confirmation email regarding your application status.



Use the application portal to track your application progress and follow up if necessary. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Teleperformance NexisGrow.com does not charge any fees for job applications. Teleperformance Teleperformance was founded in 1978 and has since expanded to operate in over 80 countries , with its headquarters located in Paris, France
- The company employs more than 420,000 individuals globally, making it one of the largest players in the BPO industry. Its extensive reach allows Teleperformance to serve clients across various sectors, including telecommunications, healthcare, and finance. Specializing in omnichannel customer support solutions , Teleperformance offers a range of services, including voice, chat, and email support. The company utilizes advanced CRM ticketing tools and email management software to streamline operations and enhance customer interactions. Additionally, Teleperformance has integrated AI-driven customer support solutions to improve efficiency and service quality. Recognized for its positive workplace culture, Teleperformance boasts a 4.2 rating on Glassdoor and has received multiple awards for employee satisfaction. The company implements various employee programs, including mentorship initiatives and professional development workshops, fostering a supportive environment for its workforce. This commitment to employee well-being has made Teleperformance a desirable place to work. Recently, Teleperformance expanded its service offerings to include innovative AI-driven solutions , reflecting its dedication to staying at the forefront of technology in the BPO sector. This strategic move not only enhances customer experience but also positions Teleperformance for future growth. The company continues to invest in cutting-edge technologies, ensuring it remains competitive in a rapidly evolving market. For freshers looking to start their careers in the BPO industry, Teleperformance provides a solid foundation with ample opportunities for growth. The company emphasizes mentorship and skill development, allowing current employees to gain valuable experience in customer service. With its global presence and commitment to innovation, Teleperformance serves as an excellent launchpad for aspiring professionals. Company Details Industry BPO Location Mohali, Punjab, India Connect With Us Careers Apply Now Website ? onetp.wd1.myworkdayjobs.com Frequently Asked Questions Interview
- Role
- Salary
- Growth ? Who can apply for Customer Service Executive (Email Support) at Teleperformance? Eligibility Tap to expand + Answer Candidates with Higher Secondary (10th + 2) or Bachelor's Degree in any stream and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key

skills:
CRM Ticketing Tools, Email Management Software, Versant VWT. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.5–₹4.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Teleperformance? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in

How to Apply
section. Highlight: CRM Ticketing Tools, Email Management Software, Versant VWT. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Service Executive (Email Support) interview? Preparation Tap to expand + Answer (1) Core concepts of CRM Ticketing Tools, Email Management Software, Versant VWT, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Teleperformance research, (5) Clear communication. ? What is the work culture like at Teleperformance? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. ? Explore More on NexisGrow More jobs in Mohali Browse all Non-Tech jobs More jobs at Teleperformance Work From Home jobs Ready to Apply? Don't Miss This Opportunity Apply only via the official link. NexisGrow.com charges zero application fees. ? Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath
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