Role Overview We are seeking a Desktop Engineer responsible for maintaining and supporting end-user devices, ensuring optimal performance and availability. The role involves troubleshooting hardware/software issues, configuring systems, and providing a high level of user satisfaction through effective IT support. Responsibilities
- Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals.
- Troubleshoot hardware, software, and network connectivity issues for users.
- Manage OS installations, updates, and system imaging.
- Provide Level 1 and Level 2 technical support to resolve user issues promptly.
- Handle Active Directory tasks such as password resets, user creation, and access rights.
- Ensure endpoint security software and patches are properly installed and updated.
- Support video conferencing tools, email clients (e.g., Outlook), and collaboration platforms (e.g., Teams, Zoom).
- Maintain IT inventory, manage asset tagging, and keep asset records updated.




- Assist with onboarding/offboarding processes including provisioning/deprovisioning of devices.
- Liaise with vendors for warranty and repair services.
- Maintain documentation of procedures, issues, and resolutions. Qualifications
- Diploma/Degree in Computer Science, IT, or related field.
- 1–3 years of experience in desktop support or IT helpdesk roles.
- Valuable knowledge of Windows 10/11, Microsoft Office 365, and standard business applications.
- Familiarity with Active Directory, DNS, DHCP, and basic networking principles.
- Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Zoho Desk).
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication.
- Customer-oriented and able to work under pressure. Preferred Qualifications
- Certifications like CompTIA A+, Microsoft MCP/MCSA, or ITIL Foundation.
- Exposure to mobile device management (MDM), SCCM, or remote support tools.
- Basic scripting knowledge (PowerShell) is a plus.

📌 Desktop Support Engineer (Gandhinagar)
🏢 AI CERTs™ - India
📍 Gandhinagar