Job Title:‬ ‭ Facilities Manager ‭

Location:
‬ ‭ Mumbai/London (Hybrid / Multi-site across London portfolio)‬ ‭Position Type:‬ ‭ Full-time, Permanent‬ ‭Reporting To:‬ ‭ Head of Facilities / Operations Director‬ Job Purpose‬ We are seeking an experienced and proactive‬ ‭ Facilities Manager‬ ‭ to oversee the day-to-day operations,‬maintenance, and statutory compliance of our real estate portfolio across London. Acting as a critical link‬‭ between strategic leadership and ground-level execution, you will ensure our environments are safe, sustainable, highly functional, and welcoming for all occupants. The ideal candidate will strike a balance between hard FM technical oversight (building systems,‬ ‭mechanical & electrical) and soft FM delivery (cleaning, security, front-of-house), while maintaining tight‬ control over vendor budgets and strict UK statutory compliance.‬ ‭

Key Responsibilities
‬ ‭ 1. Operations & Contract Management‬ ‬ ‭ Hard & Soft FM Oversight:‬ ‭ Manage the delivery of all hard services (M&E;, HVAC, plumbing)‬ ‭ and soft services (cleaning, waste management, security, reception) across the London sites.‬ ‬ ‭ Vendor Management:‬ ‭ Source, onboard, and audit third-party contractors. Manage Service Level‬ ‭ Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure value for money and‬ ‭ premium service.‬ ‬ ‭ Planned Preventive Maintenance (PPM):‬ ‭ Implement, track, and optimize the PPM schedule‬ ‭ using our CAFM (Computer-Aided Facility Management) software to minimize business‬ ‭ downtime.‬ ‭ 2. Health, Safety & Statutory Compliance‬ ‬ ‭ Compliance & Legislation:‬ ‭ Ensure all properties strictly adhere to UK building regulations, the‬ ‭ Health and Safety at Work Act (HSWA),



Regulatory Reform (Fire Safety) Order, and‬ ‭ environmental standards.‬ ‬ ‭ Risk Assessments:‬ ‭ Regularly conduct, document, and update risk assessments, COSHH‬ ‭ evaluations, and fire risk assessments across all portfolio locations.‬ ‬ ‭ Emergency Readiness:‬ ‭ Maintain up-to-date business continuity and disaster recovery plans,‬ ‭ coordinating routine fire drills and evacuation training.‬ ‭ 3. Financial & Sustainability Management‬ ‬ ‭ Budget Accountability:‬ ‭ Manage the operational expenditure (OpEx) budget for the London‬ ‭ portfolio, identifying cost-saving opportunities without compromising safety or quality.‬ ‬ ‭ Sustainability Initiatives:‬ ‭ Monitor energy consumption and waste management, driving green‬ ‭ initiatives (e.g., carbon footprint reduction, recycling targets) aligned with corporate ESG goals.‬ ‭ 4. Team Leadership & Stakeholder Experience‬ ‬ ‭ Workplace

Experience:
‬ ‭ Act as the primary point of contact for internal tenants and corporate‬ ‭ stakeholders, resolving facilities-related issues swiftly and empathetically.‬ ‬ ‭ Team Support:‬ ‭ Supervise, mentor, and organize internal facilities coordinators or assistants‬ ‭ assigned to the portfolio.‬ ‭ Skills and Qualifications‬ ‭ Required:‬ ‬ ‭

Experience:
‬ ‭ 3 to 5+ years of progressive experience in Facilities Management, specifically‬ ‭ managing multi-site commercial, retail, or corporate office portfolios in London.‬ ‬ ‭ Certifications:‬‭ NEBOSH‬ ‭ General Certificate or‬ ‭ IOSH‬ ‭ Managing Safely qualification.‬ ‬ ‭ Professional Membership:‬ ‭ Associate or Skilled Member of the‬ ‭ IWFM‬ ‭ (Institute of‬ ‭ Workplace and Facilities Management) or equivalent.‬ ‭ ‭ ‭ ‭ ‭ ‭ ‭ ‭ ‭ ‭ ‭ ‭ ‭

📌 Facilities Manager (Mumbai)
🏢 Willsflower
📍 Mumbai