Role Overview We are looking for a energetic Customer Success Manager who can act as a strategic consultant to AI Certs partners, help them grow their business, improve market performance, and build long-term engagement. The ideal candidate will understand partner goals, guide them with actionable recommendations, and work closely with them to increase adoption, visibility, and success in their respective markets. Responsibilities
- Own and manage post-sale relationships with partners, ensuring ongoing satisfaction, engagement, and long-term growth.
- Act as a consultative advisor to partners by understanding their business model, market challenges, and growth goals.
- Serve as the primary point of contact for clients and ensure quick resolution of customer issues, queries, and escalations.
- Conduct regular partner check-ins, business reviews, and strategic discussions to help partners improve market reach, learner engagement, and certification adoption.
- Collaborate with internal teams including Sales, Product, Marketing, and Support to ensure client feedback is heard and acted upon.
- Maintain detailed records of client interactions, renewals, opportunity tracking,



and follow-ups in CRM.
- Help optimize onboarding and customer journey touchpoints to deliver a consistent, smooth, and high-quality customer experience. Qualifications
- 3+ years of proven experience in Customer Success, Account Management, or related client-facing roles.
- Demonstrated ability to drive partner growth, enablement, and business performance through consultative relationship management.
- Exceptional verbal and written communication skills with the ability to present ideas clearly and persuasively.
- Strong attention to detail, with the ability to ensure that follow-ups, commitments, and customer actions are tracked accurately.
- Experience working with international clients, preferably across the EMEA region.
- Proficiency in using CRM systems such as HubSpot, Salesforce, or similar tools.
- Proactive mindset with a passion for solving customer problems and exceeding expectations.
- Ability to manage multiple clients and projects simultaneously in a fast-paced environment.

📌 CSM (Gandhinagar)
🏢 AI CERTs™ - India
📍 Gandhinagar