What’s the role? The Incentive Operations Specialist will support all Incentive Operations functions. This position is a part of a fast-paced operations team that manages program calculations and payment fulfillment. Team members will serve as subject matter experts and will provide high-quality service to our clients. You must be able to look at the big picture from both business and technology perspective, possess strong analytical, design, and problem-solving skills. In this role, you will..
• Collaborate with stakeholders to understand their needs and requirements.
• Create and test program calculations in the program calculation tool.
• Assist Quality Assurance Engineers with calculation testing.
• Perform basic SQL queries.
• Assist with testing supplemental payment materials, like checks and payment statements.
• Assist with client facing portal configurations.
• Triage and respond to or assign tier 2 customer support requests related to Program Operations.
• Participate in testing and validating new systems and processes to meet business requirements. May include client/solution onboarding, as well as current feature deployments impacting AGDATA’s program operations.
• Identify opportunities for process improvements and contribute to ongoing optimization efforts. Our ideal candidate will have…
• Bachelor’s degree or equivalent experience of at least 3 years working with data
• MS Excel experience,



specifically intermediate Excel skills like VLOOKUP, pivot tables
• Strong problem solving, critical thinking and troubleshooting skills
• Basic or intermediate experience of SQL
• Understanding of and adherence to industry best practices
• Ability to effectively prioritize workload to meet deadlines and work objectives
• Can establish project requirements and communicate them clearly and effectively.
• Ability to develop innovative solutions and thrive in a team environment
• Experience with JIRA and Agile practices is highly desired How AGDATA will support you: Supporting your health & well-being:
• Comprehensive medical coverage – up to INR 7.5 lakh for employee and dependents, including parents.
• OPD benefit – coverage of up to INR 15 thousand covering expenses across specialties.
• Paternity leave up to 14 working days with the option to split leave. Emphasizing work life balance: Adaptable hybrid work policy Experiencing a work culture that promotes from within: In 2023, 13% of our associates were promoted internally. Being comfortable in the office: Coming into our brand-current office space? Free snacks and top class facilities will be available for you. AGDATA is proud to offer equal employment opportunities. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

📌 Program Specialist (Pune)
🏢 AGDATA
📍 Pune