Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1. Graduate/UG with min 12 months experience in BPO-Chat Process. 2. Candidate Must Not Have Any Exams in the Next 6 Months 3. 24x7 Shifts 4. 5 Days Working 5. Both Side Cabs 6. Excellent Communication Skills 7. Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm To Apply for this Job Role : Whatsapp Your CV @ (phone hidden) Or, Call Our HR Team at the Number Mentioned Below: Shweta (phone hidden) Rachel (phone hidden)
Key Responsibilities
Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and qualified attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.