Hi, We are Hiring for Leading ITES Company In Gurgaon for Customer Support Role Daily Walk-in @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walk-in Time : 11 am to 3 Pm To Apply for this Job Role: WhatsApp Your CV @ (phone hidden) Or, Call Our HR Team at the Number Mentioned Below: Shweta (phone hidden) Rachel (phone hidden) Hasmeet (phone hidden) Shifa (phone hidden) Atba (phone hidden) JOB LOCATION & SALARY GURGAON 1: Graduate/UG with min 1 Year Exp in BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred Job Responsibilities
- Handle customer queries through calls, WhatsApp, chat, and email.
- Provide accurate information about products and services.
- Resolve customer complaints and issues in a qualified and timely manner.
- Follow up with customers to ensure proper resolution.
- Maintain records of customer interactions and update details in CRM/software.
- Coordinate with internal teams for issue resolution.
- Maintain a positive and customer-friendly attitude.
- Achieve assigned customer service and response-time targets.