Manage and grow a portfolio of key B2B institutional accounts across hospitality, real estate, and commercial construction
• Receive, qualify, and prioritise inbound leads from website, social media, live chat, WhatsApp, and call centre
• Conduct high-volume outreach (100+ daily touchpoints) to assess prospect needs, intent, and buying potential
• Convert qualified leads into active accounts through consistent follow-up, relationship-building, and engagement
• Understand client business requirements and recommend the most suitable Ozone product solutions from our 6,000+ SKU portfolio
• Manage the quote-to-order cycle and drive bulk deal closures with institutional buyers
• Build and maintain solid relationships with key decision-makers and stakeholders
• Cross-sell and upsell across the full Ozone product range to maximise account value
• Ensure prompt lead response within defined SLA timelines across all communication channels
• Maintain accurate lead, account, and pipeline records in CRM
• Prepare weekly/monthly MIS reports on conversions, pipeline health, and revenue targets
• Share market feedback and competitor insights with the sales team to inform strategy
• Embrace and apply AI tools (ChatGPT, Claude, and others) to work smarter from drafting outreach and summarising client notes to researching accounts and driving process improvements and automation