Customer Support Executive (Voice) (Kolkata)

Customer Support Executive (Voice) (Kolkata)

28 Oct
|
Wipro
|
Kolkata

28 Oct

Wipro

Kolkata

Roles and Responsibilities

- Provide exceptional customer support to clients through phone calls, emails, or chats.

- Handle customer inquiries, resolve issues, and escalate complex problems when necessary.

- Maintain accurate records of all interactions with customers using CRM software.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

- Collaborate with team members to achieve shared goals and objectives.

📌 Customer Support Executive (Voice) (Kolkata)
🏢 Wipro
📍 Kolkata

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