- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Troubleshoot technical issues related to software products using problem-solving skills and knowledge of product features.
- Collaborate with internal teams such as development, sales, and marketing to resolve complex customer issues.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0.6-4 years of experience in an international voice process environment.
- Strong communication skills for effective interaction with customers over the phone or via digital channels.
- Ability to work in a rapid-paced environment with multiple priorities and deadlines.
- Basic computer literacy with proficiency in Microsoft Office applications.
📌 Customer Support Engineer (Chennai)
🏢 Movate Technologies
📍 Chennai
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