JOB DESCRIPTION - Circle Manager

- Function - Retailers Engagement
- Position Title - Circle Manager

Job Purpose

The Circle Manager is responsible for driving business objectives and market development in the assigned geography, managing sales and operations through multiple warehouses. The role leads Cluster In charges and coordinates with Warehouse Managers to scale business growth through process implementation, reviews and continuous improvement.

Key Responsibilities

1. Team Handling

- Directly manage Cluster Incharges, with dotted-line reporting of Warehouse Managers, to achieve sales and operations KPIs for the circle.
- Formulate and review KPIs for direct reportees and manage their appraisal process.
- Align monthly action plans with the organisations business objectives.
- Continuously train and develop team members on business processes, sales ethics and business development.

2. Warehouse Management

- Coordinate with the Operations Manager to ensure smooth functioning of warehouse operations.
- Ensure warehouse processes are carried out in accordance with agreed SOPs.
- Ensure effective stock management through timely reporting of damaged and expired (D&E;), slow-moving, focus and critical SKUs, and stock mismatches.

3. Sales Management

- Conduct sales forecasting and target-setting at warehouse level.
- Drive sales input and output parameters to maintain sales hygiene.
- Achieve business targets through effective trade and team management, including beat planning,



sales hiring, customer onboarding, regular billing, upselling and conflict resolution.
- Drive KPIs across delivery modes in line with agreed manpower planning.

4. Market Working

- Ensure a minimum of 10-12 full working days in a month on the market/beat, covering activities from first call to last call.

Key Skills & Competencies

- Demonstrates honesty, diligence, humility, responsiveness and customer focus.
- Strong negotiation, presentation and collaborative skills.
- Solid customer-problem identification and resolution skills.
- Self-driven and flexible in approach.
- Target-oriented with strong business acumen.

Qualifications & Experience

- Education: MBA degree.
- Experience: At least 5 years of experience in FMCG sales, e-commerce or a start-up environment.
- Preferred: Experience managing on-roll employees and experience in established FMCG/e-commerce companies or sizeable start-ups.

What SUCCES looks like in this role?

- Achievement of circle-level sales and business targets.
- Sales hygiene and warehouse-level forecasting/target achievement.
- Warehouse SOP adherence and timely stock reporting, including D&E;, slow-moving/focus/critical SKUs and stock mismatches.
- Achievement of sales and operations KPIs by Cluster Incharges and Warehouse Managers.
- Delivery-mode KPI achievement as per agreed manpower planning.
- Minimum 10-12 full market/beat working days per month.

📌 Circle Manager (Delhi)
🏢 Satya E-commerce Services
📍 Delhi