We are currently hiring for Customer Support Executives.
Note: Shining stars don't charge any fees in exchange of job opportunities.
Location: Lucknow
Qualification: Graduation mandatory.
Experience: Fresher & Experienced.
Salary: Up to 17k to 22k ctc+ bonus.
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and skilled manner.
- Provide accurate information about products/services to customers through effective communication skills.
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software (e.g. Salesforce).
- Collaborate with internal teams to resolve complex customer complaints.
Interested candidates can apply or contact for further details.