Job Description:What would you do? • Data entry in Human Resource systems SuccessFactors and tracking tools
• Update HRIS systems including but not limited to internal and client based applications with HR transactions
• Receive requests from employees via the clients ticketing tool
• Review all input to ensure data is compliant with company practices
- Communicate with employees to request corrective or additional data and confirm receipt of requests for processing
• Analyze output reports to ensure data has been processed accurately address errors with employees and initiate corrective action
• Deliver qualitative output and meet expected standards
• Adhere to SLAs KPIs and CPIs set by the client
• Deliver all services in the Spanish language
- Ability to take calls Contact Center with good language and verbal and written communication skills
What are we looking for? • Primary skill - HR Service Delivery - P3
Roles and Responsibilities: • • Performs data entry in Human Resources systems, tracking tools and client specific tools
• • Proofs data entry generated within immediate team to ensure quality of deliverables
• • Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities
• • Researches and resolves data entry, discrepancies
• • Reads and understands all communications regarding client and HR Services processes to remain current with all job responsibilities
• • Participates in cross-functional training to fulfill team backup responsibilities as assigned
• • Refers customers to self-service options as applicable (systems, reports, etc.)
• • Participates in process improvement planning
• • Identifies and escalates complex issues to supervisor
• • Provides operational statistics as requested
• • Completes special projects as assigned
• • Supports and sustains positive work setting that fosters team performance through own work and behavior
• • Is receptive to perform
Work Model & Shifts: WFO; comfortable with US shift coverage as business requires.
📌 HR backend Role -16k Take Home -Night shift-Vikroli- 2way Cab Free (Mumbai)
🏢 Trigent Software
📍 Mumbai
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