Purpose
Drive activation and adoption of AI REX among recruiters/clients. Connect with client recruiters, onboard them, run product workshops and keep a regular follow-up cadence until they use the product on their own.
Key responsibilities
- Make outbound calls per day to assigned client accounts, with at least 50% resulting in connected conversations.
- Make first contact with every new account within 24 hours of assignment.
- Activate 90% + of assigned accounts within 30 days.
- Run product demos, training sessions and workshops for client recruiters, one-to-one and in small groups.
- Follow the fixed follow-up cadence on every inactive account until it becomes active.
- Track activation and usage for your accounts, and flag blockers early.
- Meet the monthly run-rate target for client product adoption.
- Follow up rigorously with clients and internal stakeholders (CS, Sales, Product, Support).
- Capture client feedback and product gaps, and pass them to the CS and Product teams with examples.
- Keep CRM records accurate and share regular activation and usage reports.
Must have
- 1-6 years in customer success, onboarding, client servicing or training
- Strong spoken communication in English and Hindi
- Comfortable running demos, workshops and training for small groups
- Persistence in outbound calls and follow-ups
- Working knowledge of Excel and reporting
- Self-driven, with high ownership
Positive to have
- Exposure to recruiters or HR teams in HR tech, ATS or recruitment products
- Experience in B2B SaaS onboarding or adoption
📌 Product Adoption II Onboarding II Product Demo (Noida)
🏢 Info Edge
📍 Noida
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