Process Optimization: Analyze current operational workflows, identify inefficiencies, and drive continuous improvement initiatives across dark stores.
Standardization: Drive SOP (Standard Operating Procedure) creation and standardization across all locations.
Efficiency Improvement: Focus heavily on reducing picking time, eliminating packing delays, and cutting down operational wastage.
Problem Solving: Conduct structured Root Cause Analysis (RCA) for any operational failures or performance drops.
Performance Monitoring: Monitor operational KPIs, analyze productivity trends, and manage workload balancing and manpower planning.
Cross-functional Collaboration: Partner closely with operations, supply chain, category, and central teams to ensure seamless process optimization.
Key Metrics / KPI Ownership
Picker productivity
Order fulfillment TAT (Turnaround Time)
Order accuracy
Process compliance %
Cost optimization
Preferred candidate profile
Experience: 26 years in quick commerce, e-commerce operations, warehouse management, or fulfillment center optimization (ideally from companies like Flipkart, Blinkit, Zepto, Swiggy Instamart, or BigBasket).
Methodologies: Strong understanding of Lean Six Sigma concepts and time-motion studies.
Technical & Analytical: Advanced Excel/Google Sheets and data analysis skills; experience with Warehouse Management Systems (WMS).
Soft Skills: Solid analytical problem-solving and stakeholder management.
📌 Process Excellence (Bengaluru)
🏢 Flipkart
📍 Bengaluru
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