POSITION OVERVIEW :

The Senior System Support Specialist is a hands-on technical, operational, and people lead supporting the EDI / System Support and Izenda / Report Center functions at the TRV location. The role serves as the first level of escalation for operational, technical, production, and team-related matters; manages day-to-day team coordination and people responsibilities; and partners with the System Support Supervisor / Manager, clients, carriers, vendors, product, and engineering teams to deliver secure, accurate, and timely solutions.

KEY RESPONSIBILITIES :

People Management & Team Leadership

- Take responsibility for the day-to-day management and coordination of the EDI and Izenda / Report Center teams at the TRV location.
- Support people management activities, including workload allocation, attendance and coverage planning, employee guidance, coaching, development, performance feedback, and resolution of day-to-day team concerns.
- Provide floor support, technical guidance, and peer review for team members, including interns and new joiners.
- Support onboarding, knowledge checks, cross-training, and development plans; identify recurring skill gaps and recommend focused learning interventions.
- Promote accountability, documentation discipline, ownership, professionalism, and customer excellence across both teams. Escalation & Operational Coordination
- Serve as the first level of escalation for operational, client, technical, production, and team-related issues; ensure timely resolution and escalate business-critical risks to the System Support Supervisor / Manager when required.
- Act as the key point of contact at the TRV location, ensuring effective communication and coordination between the EDI and Izenda teams and System Support leadership.
- Coordinate daily priorities, coverage, blockers,



workload allocation, quality reviews, and workflow discipline; provide concise visibility into workload, risks, quality, and SLA concerns.
- Support workload and capacity planning to balance BAU support, implementations, reporting deliverables, and migration activities.
- Maintain operational discipline, accountability, and adherence to established processes, controls, and performance expectations across both teams. EDI / System Support
- Independently implement, modify, troubleshoot, and maintain complex EDI / carrier / vendor file feeds, and provide technical guidance on solution design.
- Review mapping, validation, and transformation of inbound and outbound healthcare files using SQL, Python, C#, and Java, with a focus on accuracy and maintainability.
- Configure and review secure SFTP connections, encryption, authentication, and automated file transfers in line with security standards. Izenda / Report Center & Migration • Support the Izenda report inventory, report rebuilds on the new platform, and detailed parity testing and reconciliation before cutover. Senior System Support Specialist | Job Description • Coordinate assigned pilot, parallel-run, cutover, and decommissioning tasks, and help rationalize and document the report catalogue.
- Review SQL quality and performance, troubleshoot complex queries, and ensure reported figures reconcile to approved source systems. Governance,



Documentation & Stakeholders
- Apply and validate access and report allocation across user, role, and account levels, including row- and column-level security and audit trails.
- Maintain accurate technical solutions, data models, mapping sheets, SOPs, test evidence, and release notes; reinforce documentation standards through peer review.
- Partner with clients, carriers, vendors, business, product, and engineering teams on requirements, issue resolution, expectations, and platform adoption.
- Identify and implement process improvements, standardization, quality controls, and automation across integration and reporting work.

QUALIFICATIONS

Required • Bachelor's degree in Computer Science, IT, Engineering, or a related field (B.Tech preferred).

- 4-5+ years of experience in EDI implementation, healthcare integrations, benefits administration, enterprise reporting, or a closely related technical support function.
- Demonstrated experience in people coordination, mentoring, coaching, reviewing technical work, managing daily execution, and acting as a senior escalation point.
- Strong hands-on SQL expertise, including query optimization on large datasets.
- Solid understanding of end-to-end enterprise reporting, from requirements and data modeling to validation, security, and distribution.
- Experience with client-facing implementations, production escalations, root cause analysis, peer review, and operational reporting. Preferred
- Experience with US Healthcare Benefits, HIPAA compliance, and secure file transfer technologies.
- Hands-on experience with Izenda and/or Sigma, or a prior BI/reporting platform migration. • Exposure to cloud data warehouses (e.g., Snowflake) and HR, payroll, advantages, or PEO data.

📌 Sr.System Support Specialist (Thiruvananthapuram)
🏢 Vensure
📍 Thiruvananthapuram