Position Overview (Job Summary): VDI Vmware

Location: Chennai

The Omnissa Horizon Engineer L2 will be responsible for the day-to-day administration, monitoring, troubleshooting, and support of enterprise Omnissa Horizon VDI environments. The role involves supporting Horizon infrastructure components, desktop/application delivery, profile management, golden images, and end-user VDI issues while ensuring incidents and service requests are resolved within defined SLA timelines.

Primary Skills:

- Omnissa Horizon / VMware Horizon 7 & 8
- Horizon Connection Servers
- Unified Access Gateway (UAG)
- Instant Clones
- FSLogix
- Dynamic Workplace Manager (DEM)
- VDI Administration & Troubleshooting
- Golden Image Management
- VMware vSphere
- VMware ESXi
- VMware vCenter

Secondary Skills:

- Active Directory (AD)
- DNS & DHCP
- Group Policy (GPO)
- Windows Server Administration
- PowerShell Basic scripting
- Monitoring and reporting tools
- VDI performance analysis
- Incident and Service Request Management
- Technical documentation and runbooks

Experience:

3–5 years of experience supporting VMware/Omnissa Horizon environments.

Role and Responsibilities:

A. Key Responsibilities

- Administer and support Omnissa Horizon virtual desktop and application delivery environments.
- Manage Horizon Connection Servers, Unified Access Gateways (UAG), desktop pools, and Instant Clone environments.
- Troubleshoot Horizon client connectivity, desktop launch, authentication,



user profile, and application-related issues.
- Administer and support FSLogix and Dynamic Environment Manager (DEM).
- Monitor Horizon infrastructure health, performance, and user sessions.
- Perform golden image maintenance, patching, and routine platform updates.
- Troubleshoot VDI performance and availability issues.
- Resolve incidents and service requests within agreed SLA timelines.
- Support Horizon 7/8 environments and related VMware infrastructure.

B. Additional Responsibilities

- Collaborate with VMware, Windows, Networking, and Active Directory teams for infrastructure issue resolution.
- Maintain operational documentation, troubleshooting procedures, runbooks, and knowledge articles.
- Participate in on-call and after-hours support when required.
- Use basic PowerShell scripting for administrative activities.
- Support monitoring and reporting activities.
- Communicate effectively with users and technical teams during incident resolution.

Educational Qualification:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline preferred.
Note: The original JD does not specify an educational qualification.

Certifications:

Preferred / Good to have:

- VMware Certified Professional – Desktop Management (VCP-DTM)
- Omnissa Horizon-related certification
- Relevant VMware virtualization certification

📌 Vdi Engineer (Chennai)
🏢 HCLTech
📍 Chennai