Roles and Responsibilities :

- Floor Manager reports to the Assistant Manager on all work aspects.
- Co-ordination with departments of Management to ensure smooth operations.
- Need to provide quality services for day-to-day operations and ensuring smooth operations with the help of Soft Services, ERT, Security & engineering team.
- Providing important technical inputs to projects team from operations point of view to ensure maximum feasibility in the mall.
- Daily Mall Report, Cruise, Parking, Help Desk & Smile Centre.
- Implementing process for complaint handling and reducing the complaint down time.
- (Internal & External) Responsibility for Retailer & Customer Satisfaction Index.
- Managing customer and brand relationship on the ground.




- Attend and channelize retailer queries & complaints to concerned departments , if any.
- Reporting any infrastructure related safety hazards , repairs ,renovations / concerned departments for information.

Job Requirements :

- 0-2 years of experience in aviation or hospitality industry (front desk or guest relations).
- Strong communication skills with ability to handle diverse passenger needs.
- Ability to work effectively under pressure in a rapid-paced environment.
- Basic knowledge of airline operations and airport procedures.

📌 Customer Service Executive (Thane)
🏢 ASL HR Solutions
📍 Thane