Understanding of network protocols (TCP/IP, SNMP), network devices (routers, switches), and network topology.
Experience with network device configuration management tools and process.
Familiarity with scripting languages (e.g., Python) for automation tasks.
Troubleshooting network configuration issues, assisting with implementation, and resolving customer queries related to automated network management within the TSNA platform
Analyzing logs, network traces, and configuration files to pinpoint root causes of network automation problems.
Identify and resolve common network management issues like device connectivity, configuration errors, and alert notifications
Deep understanding of TSNA features, architecture, and integration capabilities with other BMC products.
Understanding of ITIL practices
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