Key Responsibilities

- Handle incoming calls and WhatsApp queries related to animal rescue and welfare services.
- Register cases in the designated portal or system with accurate details, location, photographs, and videos.
- Verify case information and assign cases to the concerned field teams,
- Follow up on pending and ongoing cases to ensure timely action and resolution.
- Coordinate with callers, animal feeders, veterinary teams, and other stakeholders regarding case updates.
- Maintain accurate case records, update case statuses, and document rejection reasons.
- Monitor response timelines and escalate urgent or delayed cases to the concerned team lead.
- Prepare daily reports on cases received, assigned, attended, pending, rejected, and resolved.
- Ensure proper shift handover of pending cases and significant updates.




- Guide callers about available services and communicate professionally with empathy and patience.

Skills & Requirements

- Graduate or undergraduate candidates with relevant skills may apply.
- Good verbal communication skills in Hindi; basic English communication is an advantage.
- Basic computer knowledge and proficiency in data entry.
- Ability to handle calls, WhatsApp messages, and case records efficiently.
- Good coordination, follow-up, and organisational skills.
- Ability to manage multiple cases and prioritise urgent requests.
- Empathy towards animals and an interest in animal welfare.
- Prior experience in customer support, helpdesk, call centre, telecalling, or case management will be preferred.

📌 Help Desk Executive (Delhi)
🏢 Team Computers
📍 Delhi