Zensar is looking for an experienced SAP SD Consultant with Tier1 automotive domain expertise to support AMS engagements for global OEM and automotive clients. The role involves L2/L3 support, EDI/IDoc issue resolution, minor enhancements, and continuous improvement in a highvolume, SLAdriven support environment.Responsibilities for Internal CandidatesKey Responsibilities AMS Support & Incident Management

- Provide L2/L3 production support for SAP SD module
- Resolve incidents, service requests, and defects within SLA timelines
- Perform root cause analysis (RCA) and implement preventive fixes
- Ensure business continuity for critical automotive operations

Automotive Process Support

- Support automotivespecific SD processes, including:
- Scheduling Agreements (JIT / JIS scenarios)
- Highvolume order processing
- Customerspecific contracts & pricing

- Ensure smooth execution of OEM and Tier1 supply chain processes

EDI / IDoc & Interface Support

- Monitor and resolve EDI / IDoc issues (ORDERS, DELFOR, DESADV, INVOIC)
- Coordinate with middleware teams (PI/PO, CPI, thirdparty EDI tools)
- Ensure uninterrupted data exchange with OEM systems

Enhancements & Change Requests

- Handle minor enhancements and configuration changes
- Prepare Functional Specifications (FS)
- Coordinate with ABAP team for development and testing
- Support transport management and release cycles

Client & Stakeholder Management

- Act as functional SPOC for SAP SD AMS support
- Engage with global automotive clients (US / EU / APAC)
- Participate in SLA reviews, governance calls, and reporting

Testing & Documentation

- Perform unit testing, SIT, and UAT support




- Maintain SOPs, KT documents, and knowledge base
- Ensure auditready documentation and compliance

Integration Management

- Handle SD integration with:
- MM (availability check, procurement linkage)
- PP (demand planning & production alignment)
- WM/EWM (picking, packing, shipping)
- FI (billing, revenue posting, credit management)

- Sales Orders, Pricing, Deliveries, PGI
- Billing, Returns, Credit/Debit notes
- Strong OrdertoCash (O2C) expertise

Automotive Domain (Mandatory)

- Experience with Tier1 automotive suppliers / OEM clients
- Knowledge of:
- Scheduling Agreements (JIT / JIS)
- Highvolume transaction environments
- Automotive supply chain processes

- Solid experience with:

- IDocs (ORDERS, DELFOR, DESADV, INVOIC)
- EDI monitoring and troubleshooting

- Exposure to SAP PI/PO or CPI preferred

AMS / Support

- 24 years in AMS / production support
- Experience in ITIL & SLAdriven delivery models
- Handson with ServiceNow / Remedy / JIRA

Preferred Skills (Zensar Focus)

- Exposure to S/4HANA SD support
- Experience working in global delivery model
- Basic knowledge of Output Management (BRF+, Adobe Forms)
- SAP SD Certification (good to have)

Soft Skills

- Strong analytical and troubleshooting skills
- Excellent client communication & coordination
- Ability to work under highpressure AMS environments
- Good documentation and reporting discipline

Key Deliverables (Zensar Expectations)

- 95% SLA & KPI adherence
- Quick resolution of EDI/IDoc failures
- Minimal disruption to production-critical automotive processes
- High CSAT (Customer Satisfaction Score)
- Auditready documentation

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