Equity Relationship Manager - Online Activation Group
Key Responsibilities:
- To activate the non-traded customers who had opened the account with ICICIdirect.com but still not activated the account.
• To Re-activate STOP traders who once traded with ICICIdirect.com but now stopped trading.
- To provide full demo of the website with research calls, while activating these non-trading and stop trader clients, advisory to keep clients active and increase revenue.
- To cross sell Other by products Of equity so that the customer remains active month on month.
- To open new accounts by taking reference from the reactivated clients.
- To Handle customer queries and to ensure complete customer satisfaction for the reactivated clients.