- Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
- Handle customer complaints in a qualified manner, escalating issues when necessary to ensure timely resolution.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
Required Skills and Qualifications
- Any graduate or undergraduate with relevant communication skills.
- 01 year of experience in customer support, customer service, BPO, or a similar role.
- Good verbal and written communication skills in English.
- Ability to speak confidently and communicate professionally with customers and business partners.
- Basic knowledge of MS Excel