- Responsible for uploading the calling data, churning, and utlilising the data for optimum use.
- Responsible for process target allocation basis the data/daily input in system, data consist of customer
information
- Maintaining the Vertical Database and responsible for Allocation to VRM's
- Making sure of data privacy while uploading and updating VRM's on call logs for lead generation.
- Maximizing dialer efficiency and compliance.
- Responsible for managing vertical Inventory (Laptop, Headset Assignment).
- Skills and campaign management.
- Real Time Queue Monitoring (RTQM). Monitoring of agent activity and engagement on campaigns.
- Development and execution of dialer campaigns.
- Preparing and sharing hourly reports and updates.
- Data analysis and identification of recent strategies to improve company performance.
- Monitoring and highlighting customisations required on dialer and reports.
Preferred candidate profile
- Excellent Communication Skills in English & Hindi
- MS Office proficiency
- Technology Savy
- Analytical ability