We are seeking a Lead Analyst who is responsible for leading operational excellence, client service delivery, process optimization, and risk management activities across transaction banking products and services. The role serves as a subject matter expert for cash management, payments, treasury services, US regional and commercial banking operations while providing leadership to analysts and partnering with cross-functional teams.

This position requires strong expertise in transaction banking operations, stakeholder management, client servicing, data analytics, regulatory compliance, and process transformation initiatives in a global banking setting.

Roles and responsibilities

- Lead day-to-day execution and oversight of transaction banking operations, including domestic and international payments

- Ensure timely and accurate processing of loan, deposit, ACH, Wire, SWIFT and other payment transactions

- Drive operational efficiency while maintaining service level agreements (SLAs) and key performance indicators (KPIs)

- Act as an escalation point for complex transaction issues, exceptions, and client concerns.

- Review and monitoring of daily reports like overdraft, DDA, SAV, SDB & CD

- Support business continuity and operational resilience initiatives





- Plan capacity and forecast volumes; manage resourcing and team performance

- Participate in client onboarding, implementation, and service review discussions

- Ensure adherence to banking regulations, AML, KYC, sanctions, and internal control frameworks

- Provide mentorship, training, and guidance to analysts and junior team members

- Lead and participate in process improvement initiatives

- Support transformation and digitalization projects within GTMS.

- Develop standard operating procedures and documentation.

- Collaborate with global teams to implement best practices and drive operational excellence

Experience and qualification

- 8 to 12 years of experience in Transaction Banking, Treasury Services, Cash Management, Payments, Commercial Banking Operations, or Financial Services, including at least 3 years leading a team.

- Experience supporting corporate, regional, commercial, and institutional banking clients.

- Deep experience in Fiserv, DNA & AFS Vision

- Proven experience in stakeholder management with US or global banks

- Degree in finance or a related field; MBA, CA, CFA or equivalent preferred

- Strong communication, judgment and people leadership skills

📌 Lead Analyst (Pune)
🏢 Crisil
📍 Pune