Your Role and Responsibilities:

As a Senior Process Analyst - HR, you will be supporting employee and business needs in delivering outstanding HR services for employees.

Your primary responsibilities include:

- You will update and process employee data in the HR System to provide accurate and timely information to a variety of HR Services.
- Interface with customers to resolve questions and issues regarding compensation administration/processes.
- Provides data for any internal business controls team as required.
- Ensure compliance with the client's existing standards.
- You will be required to have a valuable understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
- You will need to work as a process expert to newer members in the team
- You will be responsibility for the creation and maintenance of process documentation
- You will take part in the quality control of the team.

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

- Graduate/Postgraduate (MBA HR is preferred)



with a minimum of 3-5 years of experience in EDM & Issue Resolution for any International IT / ITES Companies.
- Ability to communicate and resolve difficult customer service issues.
- Proficient in EDM processes (excluding Recruitment).
- Ability to troubleshoot and implement changes in the processes.
- Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.
- Willingness to work Night Shifts
- Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the

Preferred Technical and Professional Experience:

- Proficient in MS Office applications.
- Excellent communication skills in English both oral and written.
- Self-directed and ambitious achiever, meeting targets effectively.
- Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

Years of Experience:3 - 5

📌 Sr. Process Analyst Human Resource Operations - EDM (Bengaluru)
🏢 IBM
📍 Bengaluru