Job Summary

Join our team as a Professional Services Consultant, a critical role focused on the technical design, deployment, and adoption of the Current Relic Observability platform for our most strategic customers. You will serve as the deep technical expert, translating complex customer needs into robust, scalable, and automated Observability solutions.

Responsibilities

- Architect and Design: Lead the technical design and architecture of comprehensive New Relic solutions, focusing on large-scale deployment, data correlation strategies, and best practices for instrumenting microservices, serverless, and complex distributed systems.
- Platform Integration Automation: Design and implement automated deployment and configuration solutions for New Relic using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Go, Shell). Deeply integrate Observability into customers Platform Engineering and CI/CD workflows (e.g., Jenkins, GitLab, GitHub Actions).
- Technical Leadership: Serve as the subject matter expert on Observability concepts, APM, Infrastructure Monitoring, and Log Management. Lead technical workshops and design sessions with customer architects, engineers, and leadership to define the implementation roadmap.
- Troubleshooting and Optimization: Provide advanced technical guidance during initial deployments and optimization phases, addressing complex data ingestion, performance, and platform configuration challenges.
- Knowledge Transfer Best Practices: Create and deliver technical documentation, blueprints, and training to enable customer Platform teams and internal Professional Services/Partner resources to confidently manage and extend the implemented solution.





Your Qualifications

We believe that experience comes in many forms and are dedicated to building a diverse and inclusive team. If you believe you have the skills to be successful in this role, we encourage you to apply.

- Extensive Technical Experience: 5+ years of hands-on experience in a technical consulting, solutions architecture, or senior engineering role, specifically focused on cloud and application performance technologies.
- Platform Engineering Mastery: Proven, extensive experience with core Platform Engineering concepts, including building and maintaining automated, self-service infrastructure and delivery pipelines.
- Automation and DevOps Proficiency: Deep expertise in Automation, Scripting (e.g., Python), and CI/CD practices and tools. Experience with containerization (Docker, Kubernetes) is highly valued.
- Observability Expertise: Exceptional knowledge and practical experience with Observability concepts (The Three Pillars) and products (New Relic, Datadog, Dynatrace, etc.) is extremely important. You can articulate the why and how of Observability to technical and non-technical audiences.
- Cloud Proficiency: Hands-on experience designing and deploying solutions on major cloud providers (AWS, Azure, or GCP).
- Consultative Influence: Strong communication and presentation skills with the ability to influence senior technical stakeholders and drive consensus on complex technical architectures.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 60 - Professional Services Consultant (Mumbai)
🏢 New Relic One
📍 Mumbai