Meet the Team

We are CMS - Cisco Managed Service team whose main focus is delivering world class experience by solving complex challenges with their network. CMS team works closely with customer as their trusted technical advisor and collaborates closely with various other Cisco team, partners, 3rd party vendors. CMS take care of customer up-to-date IT network infrastructure to ensure proactive monitoring; incident handing with aim to restore within agreed SLA to provide maximum uptime to customer business. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.

Your Impact

Being a Technical Consulting Engineer at CMS you will be working as trusted partner on customer Live network, solving complex issues, solve them lead technical discussion with our customers. You will own the problem end-to-end to guide our customer which directly accelerate business outcomes.

- Work on Incidents solve them
- Engage work closely with various other teams to resolve technical issues
- Responsible for guiding mentoring team on technology, problem solving




- Strive for continuous learning, result oriented team player
- Handle the escalated situation exhibits technical leadership to manage the customer problem

Minimum Qualifications

Requires BE/BTech degree

- Min 8+ Yrs of NOC/TAC hands on troubleshooting experience
- Certification - CCNA, ITIL
- Strong Technology knowledge - L2/L3 networking protocols, Routing Switching, EIGRP, BGP, MPLS, OSPF, SDWAN
- Good hands-on troubleshooting experience on LAN/WAN network, Nexus -2K/5K/7K/9K
- Hands on experience in performing RMA/SWAP of Cisco switches, routers independently remotely

Preferred Qualifications

Certification - CCNP, SDWAN, CCIE

- Automation knowledge - Python, Unix/Citrix, AI Tools
- Proven ability to mentor develop junior engineer
- Drive improvements plan focused on customer, Team efficiency
- Ability to learn adopt new technology engage with various team to drive initiative

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Consulting Engineer (Bengaluru)
🏢 Cisco
📍 Bengaluru