- Manage front desk operations while delivering outstanding concierge support and client service excellence.
- Perform essential daily studio tasks and projects, including checking clients into class, maintaining luxury studio look and feel, assisting clients with package selection, etc.
- Maintain a positive attitude and represent the organization and its values in a positive way
- Provide support to Instructors and work as a team with all other staff members
- Assist with the training and coaching of new hires for the Client Services Team as needed
- Maintain product knowledge for all studio retail operations
- Uphold company brand standards in terms of studio look and feel, client service and company culture
- Actively contribute to companies topline revenue through achieving predetermined sales targets
Requirements:
• Must be available to work 6 days per week, including either Saturdays or Sundays
• Capacity to work a flexible schedule including weekends, nights, early mornings and holidays
• 0-2 years of customer service, sales experience
• Love of fitness and wellness
• Excellent written and verbal communication skills
• Solid computer skills
• Superior problem solving and multi-tasking abilities
• Strong work ethic
• Ability to work both independently and in a team environment