- Manage all export and import activities from order receipt to final delivery.
- Handle international customers, suppliers, and overseas business partners.
- Prepare and verify export-import documents, invoices, packing lists, and shipping documents.
- Coordinate with freight forwarders, shipping companies, customs agents, and transporters.
- Handle customs clearance and ensure compliance with import-export regulations.
- Manage shipping schedules, delivery timelines, and shipment tracking.
- Prepare and manage Letter of Credit (LC), Bill of Lading (BL), and other trade documents.
- Coordinate with banks regarding export-import payments and foreign exchange transactions.
- Handle DGFT, IEC, and other export-import licenses and compliance requirements.
- Monitor export-import costs and negotiate freight rates with logistics partners.
- Maintain records of export-import orders, shipments, payments, and documentation.
- Coordinate with the Sales, Purchase, Accounts, and Logistics departments.
- Ensure timely dispatch and delivery of goods to international customers.
- Resolve shipment delays, documentation issues, and customer complaints.
- Develop current international markets and support business growth.Role & responsibilities