Job Title: Receptionist / Front Desk Customer Handling Executive

Location: Tiruchirappalli, Tamil Nadu, India

Industry: Gems Jewellery

Locations: Trichy, Karaikal, Mayiladuthurai, Thanjavur

Employment Type: Full-time

Job Summary

We are seeking an organized, proactive, and customer-focused Front Desk Customer Handling Executive to represent our government-approved Hallmarking Centre. In this role, you will be the primary point of contact for jewellers, manufacturers, and corporate clients dropping off or collecting precious metal jewellery. You will ensure smooth intake, accurate documentation, seamless order coordination with laboratory technicians, and high-standard customer service.

Key Responsibilities

- Customer Reception Client Relations:
- Welcome jewellers, bullion dealers, and client representatives professionally upon arrival.
- Understand customer requests, verify jewellery receipt slips, and record intake details accurately.
- Address customer inquiries regarding hallmarking status, turnaround times, and billing with clarity and courtesy.

- Documentation Data Entry:

- Accurately enter received article details (weight, piece count, metal purity, client ID) into internal software/ERP.
- Issue receipts, track job sheets across testing/laser engraving stages, and prepare outgoing invoices.
- Ensure handover documentation is verified and signed off during article return.

- Front-Office Operations Coordination:

- Act as a bridge between the front desk and the technical/testing laboratory team to ensure timely order completion.
- Answer incoming telephone calls, manage WhatsApp business communication, and respond to order queries.
- Maintain clean, organized,



and secure reception counter space adhering to safety standards for precious metals.

- Cash Billing Support:

- Handle basic billing, collection of service fees, and issuance of official receipts/bills.
- Reconcile daily inward/outward registers before shift closure.

Eligibility Criteria / Qualifications

- Education: Any Bachelor Degree or 3-Year Diploma in any discipline.
- Experience: Freshers with good communication skills are welcome; 6 months to 2 years of prior experience in front desk, client coordination, billing, retail counter, or jewellery industry is an added advantage.
- Computer Proficiency: Basic computer knowledge (MS Excel, MS Word, web browsing, data entry, and email handling).
- Languages Known: Fluent in Tamil; basic conversational English is preferred for billing and system operations.

Required Skills / Competencies

- Solid interpersonal and customer-handling skills with a calm, polite demeanor.
- High attention to detail (critical when handling precious articles and accurate weight verification).
- Ability to work efficiently in structured rotational shifts.
- Trustworthiness, punctuality, and a strong sense of integrity.

Working Hours / Shift Schedules

Candidates must be open to working in assigned shifts as per operational requirements:

- Morning Shift: 8:30 AM - 8:30 PM (Includes 1-hour lunch break)
- General Shift: 9:30 AM - 9:00 PM (Includes 1-hour lunch break)
- Night Shift: 8:30 PM - 8:30 AM (As required by centre operations)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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