Job Summary

This role is responsible for the delivery, support, and continuous improvement of Transportation, Procurement, and Logistics IT solutions. The incumbent partners with business stakeholders, vendors, and IT teams to deliver reliable, scalable, and secure technology capabilities that enable critical supply chain operations.

The position participates in all phases of the solution lifecycle, including requirements analysis, solution delivery, testing, implementation, production support, service management, and continuous improvement. The role contributes to operational excellence through automation, AI-enabled capabilities, process optimization, and data-driven decision making to improve business outcomes, service reliability, and user experience.

What You Will Do

Functional Technical skills

- Solid knowledge of Supply Chain and Transportation Logistics, including international planning and execution, inbound and outbound transportation, multimodal operations (ocean, air, ground), freight visibility, analytics, consolidation, and network optimization.
- Experience with transportation platforms such as Blue Yonder (JDA) Transportation Management, E2open, Infor Nexus (GT Nexus), and related logistics technologies.
- Demonstrated Functional Analyst expertise with end-to-end product lifecycle ownership across Agile and Waterfall delivery methodologies.
- Partner with business, operations, and product stakeholders to gather requirements, analyze processes, define functional and non-functional requirements, and develop solution designs aligned with business objectives.
- Translate business requirements into functional specifications, user stories, test scenarios, acceptance criteria, and implementation plans.
- Lead and support all phases of the product lifecycle, including requirements, design, development, testing, release planning, deployment, production support, and continuous improvement.
- Manage and continuously improve transportation technology products through ServiceNow-based service management processes, including Incident, Problem, Change, Release, Knowledge, and Service Request Management.
- Troubleshoot and resolve complex application, integration, and production issues within established service level agreements (SLAs), coordinating with business teams, vendors, and support partners.
- Support and coordinate major incident management, root cause analysis,



problem resolution, and corrective action planning to improve system stability, resilience, and business continuity.
- Coordinate cybersecurity vulnerability management activities, including risk assessment, remediation planning, patch coordination, security compliance, audit support, and timely closure of application and infrastructure vulnerabilities in partnership with security, infrastructure, and vendor teams.
- Manage application maintenance, environment management, server patching, platform upgrades, and technology refresh initiatives to maintain secure, reliable, and compliant systems.
- Drive operational excellence through automation, AI-enabled capabilities, self-service solutions, intelligent monitoring, predictive analytics, and process optimization initiatives that improve efficiency, service quality, and user experience.
- Measure, monitor, and improve service performance, operational processes, standards, and support effectiveness using data-driven metrics and continuous improvement practices.
- Create and maintain comprehensive test strategies, test plans, regression suites, and validation processes to ensure solution quality and release readiness.
- Develop and maintain deep functional, operational, and technical knowledge of transportation processes, applications, integrations, and emerging industry trends.
- Working knowledge of modern application architecture, Java/J2EE technologies, Spring Framework, REST APIs, SQL, Oracle/Snowflake databases, OpenShift, DevOps practices, and distributed system troubleshooting.

Additional Information

- Experience: 4+ years of IT experience in application development, support, services and product delivery
- Education: BE / B Tech / MCA
- Shift: Project dependent
- 1 PM IST to 10 PM IST (North America Europe Operations)
- 7:30 AM IST to 4:30 PM IST (Asia Pacific Operations)
- Weekend deployment activities support (On-demand - Monthly or emergency release)

What You Have

Operational Behavioral Competencies:





- Develop and maintain strong business, operational, and technical knowledge of transportation, procurement, and logistics processes and solutions.
- Effectively manage multiple assignments, projects, support activities, and competing priorities in a fast-paced environment.
- Apply analytical thinking and problem-solving skills to identify issues, evaluate options, and recommend solutions.
- Collaborate effectively with business stakeholders, vendors, and cross-functional IT teams.
- Communicate clearly and professionally with both technical and non-technical audiences.
- Demonstrate accountability, ownership, and follow-through in assigned work and issue resolution.
- Adapt quickly to changing business priorities, technologies, and operational requirements.
- Demonstrate initiative, learning agility, customer focus, and the ability to work independently and as part of a team.

Top candidate might also have

- Blue Yonder (JDA) Transportation Management
- E2open
- Infor Nexus (GT Nexus)
- Agile delivery methodologies
- ServiceNow IT Service Management (ITSM)
- Microsoft Azure DevOps
- CI/CD practices
- Java
- Python

The successful candidate will possess strong written and verbal communication skills, a customer-focused mindset, and a commitment to delivering high-quality solutions and support. The individual should be self-motivated, accountable, and capable of working independently while effectively collaborating with global business and IT teams. Flexibility to support global operations, production deployments, critical incidents, and continuous improvement initiatives is expected.

What You Will Get

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Techno Functional Analyst (Bengaluru)
🏢 Caterpillar
📍 Bengaluru