Job Summary

ekincare is one of Indias leading corporate health benefits platforms, trusted by 1,000+ companies to deliver healthcare to 2 Mn+ lives across 500+ cities. Our CBO, Dr. Noel Coutinho, leads the business agenda, including the Customer Success team that keeps those clients healthy and growing. In this role you'll work directly with him: making sure he sees the full picture through clear metrics, driving his priority projects, and working across teams to get his agenda delivered. It's a founders office role: high trust, high visibility, and real ownership from day one. Position Founders Office - Associate Manager/Manager. Location Hyderabad. Reporting to CBO. Function Founders Office

Responsibilities

- Own the CS metrics view - Track retention, renewals, adoption, NPS and escalations, and give the CBO a clear picture.
- Turn data into decisions - Analyse trends, find root causes and bring recommendations, not just reports.
- Execute the CBOs priorities - Turn priorities into plans with owners and timelines, and drive them to closure.
- Drive strategic projects - Own special projects with the CBO end to end, from scoping to impact.
- Work across teams - Align Ops, Sales, Product, Engineering and HR around the CBOs agenda.
- Run the operating rhythm - Reviews, MIS, leadership meetings, action trackers and follow-ups that dont slip.




- Support CS leadership - Help the CS management team with account health, reviews and escalations.
- Build leadership material - Write crisp decks, updates and notes for leadership and client reviews.
- Fix problems early - Spot gaps in processes before they become issues, and close them.

Requirements

- What Were Looking For: 2-4 years in consulting, business analysis, founders office, strategy or business ops, ideally in a high-growth startup.
- Solid data analysis: Excel / Sheets and dashboards; SQL is a plus.
- Structured problem solving: you break messy problems down and find what matters
- Good to have: exposure to B2B SaaS, health-tech or customer success.
- A go-getter. You chase things to closure without being asked twice.
- Stakeholder management: you can align senior leaders and teams without formal authority.
- Clear, crisp communication, written and spoken, with sound judgment and discretion.
- Hands-on with AI tools to analyse, build and move faster.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Manager/Manager (Hyderabad)
🏢 Ekincare
📍 Hyderabad