- Process complex claims for Annuity policies.
- Researching and processing requests while working on multiple screens and applications.
- Resolving moderately routine questions following pre-established guidelines.
- Performing routine research on customer inquiries.
- Ensuring customer satisfaction and strive to meet exceed service standards.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Ability to work with strict timelines.
- Should be fine with non-rotating US shift timings.
What You'll Need
- Graduation in any stream, Commerce Graduate preferred.
- 1+ year of working experience (Life insurance domain (Death claims) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
- Experience in a qualified/office related workplace that required you to work regularly scheduled shifts.
- Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Must be able to type 30+ WPM with 98% accuracy.
- Effective English business communication skills required to exchange information with client.
- Ability to solve basic mathematical problems.
- Must have basic Email/ Letter writing skills.
- Good understanding of MS Excel and MS-Outlook.
- Life Insurance domain knowledge is must (preferably Annuities).
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.