Mandatory Skills: NOW Assist, ServiceNow - IT Service Management.
Role Summary
Responsible for delivery of NOW Assist Architect capabilities within the Diageo NOW Assist transformation program.
Key Responsibilities
- Lead overall NOW Assist and Virtual Agent solution architecture.
- Define use case design standards, governance, and delivery roadmap.
- Work with customer stakeholders to translate business requirements into ServiceNow AI capabilities.
- Drive architecture for GenAI, NLU, AI Search, Virtual Agent, and integrations.
- Review solution design, security, scalability, and platform best practices.
Required Skills & Experience
- 12+ years of ServiceNow experience.
- Hands-on NOW Assist, Virtual Agent, ITSM Pro Plus, and AI capabilities.
- Robust enterprise architecture and stakeholder management skills.
- Experience leading large ServiceNow transformation programs.