Job Summary

At Allstate, excellent things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Responsibilities

- Perform "Spanish English" call audits CTCs for the various supplier representatives using approved QC parameters, agreed sampling percentage, Right Answers process and frequency.
- Lead internal and external calibration sessions to ensure audit variance remains within acceptable threshold
- Analyze trends and behavior based on audit findings and report out impact on customer experience
- Perform RCA CAPA in collaboration with Ops TL or SME
- Analyze quality data and share ideas/action plan to improve the current process drive the improvement initiatives

Education and Experience





- Graduates
- Spanish voice process experience preferred

Knowledge / Skills / Abilities / Experience

- Good insurance domain knowledge
- Good Excel and PowerPoint skills
- Attention to Detail
- Effective Communicator in Spanish English language
- Basic knowledge of Quality Tools like RCA, CAPA, Sampling Methodology, etc.
- Good with Reporting/Data Analysis

Note - Eligible candidates will go through relevant round of Screening, Pre-assessment, Spanish Language proficiency test interview / s

Primary Skills

- Analytical Thinking
- Business Optimization
- Management Reporting
- Quality Assurance (QA)
- Quality Auditing

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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