Role & responsibilities

.

- Coordinate and support maintenance activities, DR activities.
- Sufficient knowledge of writing SQL Scripts and Stored procedures
- Arrange and lead various calls like incident call, release call.
- Manage incidents/problemrecords by logging, analysing, testing, updating
- status of issues, follow up and successful closure of issues Perform post deployment checkouts after production deployment.
- Scheduling and coordinating releases(deployments)across the upstream and downstream for multiple application

- Coordinate with development teams to discuss the changes planned in
- production, verify UAT signoffs and support deployments for change
- transition to production.
- Summarizing weekly reports, production performance, deployment release notes for upgrades and troubleshooting guides; troubleshooting client issues with high level data analysis and project review

Preferred candidate profile

Java / Spring Boot

Understand application architecture, code flow, troubleshooting, and debugging to identify root causes and guide the development team.

Must-have

GCP





Positive understanding of the GCP ecosystem, particularly cloud infrastructure and networking.

Must-have

Networking

Troubleshoot connectivity issues and identify whether failures originate from the application or network.

Must-have

Python

Understand Python code and troubleshoot AI-related services and applications.

Important

Unix / Linux

Basic command-line knowledge and ability to investigate production issues.

Important

Monitoring tools

Run Prometheus queries and analyze Grafana dashboards; Looker dashboard familiarity is beneficial.

Important

ServiceNow

Incident tracking, reporting, dashboard updates, and following service management processes.

Important

CI/CD and DevOps

Execute existing pipelines and understand deployment flows. No pipeline development or DevOps engineering is required.

Important

Kafka

Troubleshoot Kafka-related service failures, identify issues, and coordinate with the relevant platform team.

Good to have

📌 Production Support Engineer (Pune)
🏢 Allegis Group
📍 Pune