About this role:

Wells Fargo is seeking a Senior Quality Assurance Administrator.

In this role, you will:

- Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
- Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
- Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
- Assist in development and design of product specific databases
- Review and score work
- Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
- Monitor quality assurance programs and processes to identify gaps and risk assessment
- Design and conduct training for as needed
- Provide coaching to staff and track performance expectations and results
- Make final scoring decisions on disputes which impact quality results
- Interact with staff and business partners to promote team work and departmental effectiveness

Required Qualifications:

- 2+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

- Review deals to ensure accuracy, quality and compliance with policies, procedures and regulatory requirements.
- Deliver on Quality Assurance reviews, methodology and action as per compliance and procedures.
- Review loan documentation, legal agreements and credit approvals, ensuring transaction details are accurately captured in systems such as Loan IQ/AFS.




- Escalate key maintenance and review scores against critical and non-critical attributes, track corrective actions and ensure timely resolution.
- Review documentation and system set up for respective deals to confirm document standards are met, exceptions are recorded and risks are appropriately escalated.
- Contribute to key projects and facilitate team calibrations to ensure consistent quality outcomes.
- Make final scoring decisions on disputes affecting quality results on booked deals with clear justification.
- Processes to identify control gaps, operational risks and improvement opportunities.
- Develop checks and controls to strengthen process quality and regulatory compliance.
- Support the development and design of product-specific databases, MIS reports and outcome-focused dashboards.
- Collaborate with stakeholders and business partners to improve understanding on disputes, process and procedures to apply consistently.
- Maintain robust performance against accuracy, productivity and utilization targets.
- Contribute to innovation, process efficiency and continuous-improvement initiatives.
- Interact with staff and business partners to promote team work and departmental effectiveness

Job Expectations:

- Quality Assurance, lending operations or equivalent relevant experience, demonstrated through work experience, training, military service or education.
- Knowledge of loan documentation, commercial banking operations and the end-to-end loan lifecycle.
- Experience with Loan IQ/AFS, nCino reporting or comparable banking systems is preferred.
- Strong analytical, reporting, communication, stakeholder-management and coaching skills.
- Ability to interpret legal and procedural documentation and independently review complex transactions.

📌 Senior Quality Assurance Administrator (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad