- Lead a team of customer support agents to provide excellent service to clients through various channels (voice, email, chat).
- Develop and implement effective training programs to improve team performance and productivity.
- Collaborate with other teams to resolve complex issues and escalate when necessary.
- Analyze metrics to identify areas for improvement and implement changes to optimize processes.
Job Requirements :
- 4-10 years of experience in BPO or retail banking industry.
- Solid understanding of non-voice process management principles and international process standards.
- Proven track record as a Team Leader or Supervisor in a similar role.
📌 Team leader (Hyderabad)
🏢 Winx Consulting
📍 Hyderabad
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