- Maintain and update the customer database with accurate contact details and purchase information.
- Make follow-up calls and send WhatsApp messages to existing customers.
- Share daily gold rate updates, new jewellery designs, festive offers and store updates.
- Inform customers about recent collections, special events and promotional campaigns.
- Follow up with customers after purchases and provide assistance with their queries.
- Build strong relationships with existing customers and encourage repeat purchases.
- Contact customers on birthdays, anniversaries and other special occasions.
- Coordinate with the sales team to generate leads and convert enquiries into store visits.
- Maintain records of calls, customer responses, enquiries and follow-up status.
- Handle customer feedback and complaints professionally.