- Serve as the primary point of contact between customers and the company.
- Provide timely support for queries, complaints, and feedback.
- Coordinate with internal departments to resolve customer issues.
- Handle customer calls, emails, chats,
- Log and track customer complaints and service requests.
- Ensure timely resolution of customer concerns.
- Maintain CRM data and documentation.
- Escalate unresolved or critical issues to higher authorities.
- Provide regular updates to customers on issue status.
- Collect and report customer feedback for improvements.
- Support during audits related to customer complaints.
- Maintain professionalism and empathy during interactions.
📌 Engineer - Quality (Oragadam)
🏢 Sandhar Technologies Limited (TN) Unit - III
📍 Oragadam
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